I’ve enabled “Notification badges” in settings, but I don’t see them in my launcher. Either they have stopped displaying after a period of use, or I never see them in the first place.

Microsoft Launcher supports “Notification badges,” where a numerical badge count is shown next to the app icon.

Chances are, you’ve enabled them by below steps:

1. Open "Launcher settings"
2. Click "Personalization" 
3. Click "Notification badges"

If your SMS app badge got stuck at some number and can not clear it, please try following steps:
1. In Notification badges settings, turn on "Open apps to reset notification badge"
2. In SMS app, find and click "Mark all as read" button.
3. If still not work, please try to download a third-party app such as "Reset Unread SMS" to mark all messages as read.

If you do not see badges displayed in Microsoft Launcher , this is because of the way notifications in the Android operating system work. After you’ve enabled notification badges, the Microsoft Launcher registers the feature with your phone’s system notification service. The system (your phone) is then responsible for delivering new badge count updates to Microsoft Launcher , across all apps with push notifications.

Sometimes, your phone’s operating system will stop the service without warning the Microsoft Launcher. In this case, Microsoft Launcher will stop showing badge counts because it has no (updated) information to display. Every type of phone, or device, handles things slightly differently – and this causes a lot of unnecessary frustration for our users.

If you are impacted by this, the best thing to do is to restart your device. This is the best way to ensure that your Android operating system re-starts the system notification service, and that things get back to normal.

If you do not want to restart your device, the second-best thing to do is to disable and then re-enable “Notification badges” in the settings menu. This is not, however, fully guaranteed to work. It is dependent on how your specific phone model handles the system notification service. Your best bet is to restart your device.

App-specific notification bugs:

- There is a bug with Android’s “Messages” app, on version 2.1.161 or below, that causes the badges to not display. If you are impacted by this, please update to a newer version.


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