Known Issues

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  1. My phone not fully connected to my Microsoft account.

    On my notebook with Windows 10 my phone is invisible in the Microsoft account. Yes, the phone is listed there, but I cannot manage it or find its location.

    11 votes
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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Failed to retrieve family data

    When going to the Feed, I get an error since February 5th, "Failed to get family data." Locations on the map of my children do not update. If I browse to my account in a browser, I can get their location real time some of the time.

    22 votes
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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. I'm trying to sign in with my two accounts on this app and it has an error: Request Id: 87d65140-5c20-402f-8643-cb6a19bdb901

    Request Id: 87d65140-5c20-402f-8643-cb6a19bdb901
    Correlation Id: cb0bc48b-85d9-4067-9f4a-85b520e05d20
    Timestamp: 2020-09-23T13:51:37Z
    Message: AADSTS50020: User account 'cauanzorzenon@hotmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'cb5b7de5-2ef8-4fb2-9600-9feadb91dc45'(Microsoft Launcher) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    3 votes
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. gives no googlekey error

    gives no googlekey error

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Failed to retrieve family data

    When going to the Feed, I get an error since February 5th, "Failed to get family data." Locations on the map of my children do not update. If I browse to my account in a browser, I can get their location real time some of the time.

    11 votes
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    3 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Weather

    Edge weather bugs

    1 vote
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  8. Correlation Id: 54087c9b0c5b4c3894466b1d048aad5b Timestamp: 2020-08-15T12:49:29.555Z

    When I try to sign in it says their was some error and I should try to sign in through a website. Correlation Id: 54087c9b0c5b4c3894466b1d048aad5b
    Timestamp: 2020-08-15T12:49:29.555Z

    please look into it as I don't wanna sign in through a website because I am afraid it might be some virus.

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Timeline not working

    I have all settings on my pc set to sync the timeline. I can see the timeline synced to the cloud in my account
    Yet, the timeline on the Microsoft launcher is empty

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Microsoft

    Microsoft ines

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Failed to retrieve family data

    When going to the Feed, I get an error since February 5th, "Failed to get family data." Locations on the map of my children do not update. If I browse to my account in a browser, I can get their location real time some of the time.

    10 votes
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unable to sign in to Microsoft Launcher using MSN account

    My primary Microsoft account is an MSN e-mail address and this has my Xbox and Office 365 accounts linked to it, not to mention One Drive and Windows. I'm therefore loathe to lose it or change it.

    When I try to login to the Microsoft Launcher using my MSN account, I receive the following error. I am not sure if it's because my MSN account has my Gmail address linked as an alias, but I am unable to remove the alias.

    Can this please be fixed?

    Request Id: f39293cb-ea30-42fc-bbde-82f6e8c33600
    Correlation Id: a2fc561c-4528-4fc1-98cd-1fd1708288c0
    Timestamp: 2020-10-08T00:04:13Z
    Message: AADSTS50020: User account 'jonathonstaples@gmail.com

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. cannot log into account

    cannot log into Microsoft account on my phone.

    1 vote
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  14. Microsoft launcher can't get your file.. it keeps saying this non stop

    Microsoft launcher can't get your file.. why does it keep saying this

    1 vote
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  15. email

    Contact Email on developer contact doesn't work. Gives permission denied error.

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Family card on glance screen moving to family app... Hope it stays as a card option too.

    Don't remove this option from the launches cards in the glance screen. The family app is crap, it does not work at all... Yet the launcher works perfectly.

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. I can't sign in to my microsoft launcher account ..Correlation Id: ac47afb23b364dbababdaafbe194afce Timestamp: 2020-05-02T16:00:02.335Z

    Problem Sign in with account.....Correlation Id: ac47afb23b364dbababdaafbe194afce
    Timestamp: 2020-05-02T16:00:02.335Z

    1 vote
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    2 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot sign in to my work account keep getting sign in failed error message. password and username are correct.

    Signed in to my personal account successfully but if I try signing in toy work account in addition, I keep getting sign in failed message.

    1 vote
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Work/School Account not working

    I added a school account when setting up the launcher. If I click on the account portrait, it shows no work/school account. Tapping the Work/School Account area then shows that I'm signed in to the correct account again, but if I leave and come back it's gone again. Long pressing to open the separate intent does the same thing. Signing out just clears the account, but I can make it reappear by tapping. I can tell I'm not "actually" signed in because the account doesn't show up in, say, the calendar widget. Restarting the launcher has no effect.

    3 votes
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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. account logging problem with Microsoft

    I am not able to log in Microsoft account

    1 vote
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