Known Issues

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  1. failed to create backup file

    trying to backup to cloud gives error 'failed to create backup file'

    9 votes
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      1 comment  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
    • failed to create backup file

      I receive error message 'failed to create backup file' whether I'm trying to backup to OneDrive or local storage.

      7 votes
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        0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
      • Failed to create backup

        Hi just updated to the latest version and now cannot create a backup (with the above error message)

        5 votes
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          0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
        • I can't make a backup. When I click to backup, it never ends to calculate the necessary space. Thanks.

          I can't make a backup. When I click to backup, it never ends to calculate the necessary space. If I try to select items to backup, it shows negative size. Thanks in advance.

          1 vote
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            0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
            • failed to get backup file

              can't restore from the backup file.

              1 vote
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                0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
              • sign in failed

                not able to sign in my Microsoft account

                4 votes
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                  0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                • backup restore

                  backup and restore unable to process

                  1 vote
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                    0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                  • Backup

                    Microsoft Launcher is not backing up OneDrive.

                     

                    1 vote
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                      0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                      • backup and restore

                        I unable to do backup and restore. Process stop at the time of backup and restore. I need instant solution on that.

                        1 vote
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                          0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                          • 백업 복원 불가

                            백업 복원 불가

                            1 vote
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                              0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                            • it asks for security key anytime I try to restore backup from local storage.

                              anytime I try to restore backup from local storage it asks for security key and I don't remember inputting a password.

                              1 vote
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                                0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                              • quick notes lost after update..

                                my quick notes disappeared after i updated my phone.. reinstalled and updated microsoft launcher. everything restored except the notes!! please help.

                                1 vote
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                                  0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                                • 双击锁屏模式设置成完全锁屏?

                                  设置成不完全锁屏了。怎么改成双击时完全锁屏?

                                  1 vote
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                                    0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 恢复应用

                                    用备份恢复功能,安装了应用之后,图标还是待下载。点击可以启动应用,比如skype for business

                                    1 vote
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                                      0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Restoring a backup and downloading apps duplicates shortcuts

                                      I got a new phone, installed Microsoft launcher, logged in and restored a backup layout. Upon initialization, all my apps that I hadn't downloaded indicated the need to download. Once downloaded, they added a new shortcut to the screen as well as the original shortcut.

                                      1 vote
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                                        0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                                      • not able to backup on drive.

                                        not able to backup on cloud storage.
                                        its not complting full process.

                                        1 vote
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                                          0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 主界面

                                          长时间黑屏后,进入微软界面,会先显示原来启动器桌面,略卡顿后才是微软桌面的界面状态,同样,在一个软件时间较长后,按home键回主界面,有时也会卡顿

                                          1 vote
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                                            0 comments  ·  Backup Restore  ·  Flag idea as inappropriate…  ·  Admin →
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